Refund & Return Policy — Aurum

Last Updated: 24-11-2025

At Aurum, we aim to provide high‑quality products across Women’s Fashion, Kidswear, and Beauty & Personal Care. Each item is carefully curated and checked to ensure it meets our quality standards. This Refund & Return Policy explains when returns are accepted, what is eligible, and how requests are processed.

1. General Policy

Aurum does not offer refunds on most products due to hygiene, safety, and category-specific restrictions. However, we do accept returns or replacements only in cases of damaged, defective, or incorrect products delivered.

All return requests must be raised within 48 hours of delivery.

2. Categories Eligible for Return (Replacement Only)

The following categories are eligible only if the product received is damaged, defective, or incorrect:

Women

  • Clothing (Indian wear, fusion wear, western wear)

  • Footwear

  • Handbags & accessories

Kids

  • Clothing

  • Footwear

  • Accessories

  • Toys (only if non‑electronic and sealed)

Lifestyle Items

  • Non-electronic accessories such as belts, scarves, wallets.

  • Non-damaged home & lifestyle products.

Condition: Product must be unworn, unused, unwashed, and in original packaging with tags.

3. Categories Not Eligible for Return or Refund

For safety, hygiene, and regulatory reasons, the following categories are strictly non-returnable and non-refundable:

Beauty & Personal Care

  • Skincare (creams, serums, lotions, face wash, scrubs)

  • Makeup (lipsticks, foundations, eyeliners, compacts)

  • Haircare (shampoo, conditioner, oil, serum)

  • Fragrances & deodorants

  • Bath & body products

Personal Hygiene Products

  • Innerwear and lingerie

  • Socks

  • Sleepwear & nightwear

  • Shapewear and thermals

Kids Hygiene & Personal Care Items

  • Baby products

  • Feeding accessories

  • Skincare or hygiene items for kids

Electronic Items & Gadgets

  • Watches, wearables, headphones, speakers, etc.

Once sold, these items cannot be returned under any circumstance.

4. Damaged or Wrong Product Received

If you receive a damaged, defective, or incorrect item, we will offer:

  • A replacement of the same product (subject to availability)

  • Store credit (if replacement is not available)

To process your request, you must submit:

  • Clear pictures of the product

  • Clear unboxing video showing the issue

  • Order ID & registered phone number

Requests without an unboxing video may not be accepted.

5. Order Cancellation Policy

Orders can be cancelled only before they are shipped. Once shipped, cancellation is not possible.

We do not offer refunds for:

  • “Change of mind”

  • Wrong size selection

  • Delayed delivery due to courier issues

6. Store Credits (When Applicable)

In rare cases where a replacement is unavailable, we may issue refund.

Store credits cannot be converted into cash.

7. How to Raise a Request

To raise a return or replacement request, contact us:

📧 Email: [email protected]
📞 Phone: +91 98765 43210

Include:

  • Order ID

  • Registered email/number

  • Issue description

  • Photos + unboxing video

Our team will review and respond within 24–48 hours.

8. Final Decision

Aurum reserves the right to approve or reject any return request based on:

  • Product condition

  • Evidence provided

  • Compliance with this policy

All decisions will be final to prevent misuse of the return system.

Just tell us!