Last Updated: 24-11-2025

Welcome to Aurum. By accessing or using our website, products, or services, you agree to the Terms & Conditions outlined below. Please read them carefully, as they govern your use of our platform and all transactions made with us.

1. Acceptance of Terms

By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian. Your continued use of the website signifies your acceptance of these Terms & Conditions.

2. About Our Business

Aurum is an online store based in Dehradun, India, offering Women’s Fashion, Kidswear, Beauty & Personal Care, Lifestyle products, and related accessories. All products are curated and listed based on availability, quality standards, and supplier information.

3. Product Information & Accuracy

We make every effort to ensure product details, images, colors, descriptions, and pricing are accurate. However, slight variations may occur due to:

  • Screen display differences

  • Manufacturing variations

  • Supplier updates

Aurum reserves the right to modify product information at any time without prior notice.

4. Pricing & Payments

All prices listed on our website are in Indian Rupees (INR).

We reserve the right to update prices, apply discounts, or withdraw offers without prior notice. By purchasing from Aurum, you agree to pay the listed amount, including:

  • Product price

  • Applicable taxes

  • Shipping charges (if any)

All payments must be made using secure third-party payment gateways. We do not store or access your payment card information.

5. Orders & Availability

Placing an order does not guarantee acceptance. We reserve the right to:

  • Accept or reject any order

  • Cancel orders due to stock shortages, pricing errors, or technical issues

  • Limit the quantity of items purchased

If an order is cancelled after payment, a full refund will be issued to your original payment method.

6. Shipping & Delivery

Estimated delivery timelines are provided for convenience and may vary due to:

  • Courier partner delays

  • Weather conditions

  • Location-based restrictions

Aurum is not responsible for delays caused by third-party delivery partners. Once the product leaves our facility, the responsibility for timely delivery lies with the courier.

7. Returns & Replacements

Returns are accepted only for damaged, defective, or incorrect products delivered. Customers must raise a return request within 48 hours of delivery.

Products must be returned in:

  • Original condition

  • Unused and unwashed

  • With tags, labels, and packaging intact

Non-returnable categories include beauty products, personal hygiene items, fragrances, electronic gadgets, innerwear, and similar items. Please refer to our Return Policy for full details.

8. Refunds

Refunds are provided only when a replacement is unavailable and the returned product passes inspection.

Refunds are issued back to the original payment method within 7–14 working days, depending on your bank or payment provider.

Aurum does not offer cash refunds, exchanges, or store credits otherwise.

9. Cancellation Policy

Orders may be cancelled before shipment. Once shipped, cancellation is not permitted.

Aurum reserves the right to cancel any order due to:

  • Payment failure

  • Technical errors

  • Product unavailability

  • Fraudulent activity

10. User Responsibilities

By using this website, you agree:

  • Not to misuse the website or engage in fraudulent activity

  • Not to copy, modify, or distribute website content without permission

  • To provide accurate information during checkout

  • To maintain the confidentiality of your account credentials

Aurum reserves the right to suspend or terminate accounts that violate these terms.

11. Intellectual Property

All images, designs, logos, text, graphics, and content on this website are the property of Aurum. Unauthorized use, reproduction, or distribution is strictly prohibited.

12. Third-Party Links

Our website may contain links to external sites for convenience. Aurum is not responsible for the content, privacy practices, or terms of these third-party websites.

13. Limitation of Liability

Aurum is not liable for:

  • Delays in delivery caused by third parties

  • Product variations such as color or texture differences

  • Technical errors, outages, or website downtime

  • Losses caused by misuse or unauthorized use of our platform

To the fullest extent permitted by law, Aurum is not responsible for any indirect, incidental, or consequential damages.

14. Indemnification

By using this website, you agree to indemnify and hold Aurum harmless from any claims, damages, losses, liabilities, or expenses arising from:

  • Violation of these Terms & Conditions

  • Wrongful or unlawful use of the website

  • Infringement of any intellectual property rights

15. Changes to Terms & Conditions

Aurum reserves the right to modify or update these Terms & Conditions at any time. The updated version will be posted on this page with a revised “Last Updated” date.

16. Governing Law

These Terms & Conditions are governed by the laws of India, and any disputes will be subject to the jurisdiction of courts in Dehradun, Uttarakhand.

17. Contact Us

For questions or concerns regarding these Terms & Conditions:

Aurum
Dehradun, India
📧 [email protected] (placeholder)
📞 +91 98765 43210 (placeholder)